SN@P Assessment & Education

When will I lose access to my account?

Answer

Access to your existing SN@P account will be denied from your email notification date unless a licence is purchased to continue.
Does this mean I will not be able to continue practicing?

Answer

You will not have access to any SN@P resources two weeks from your notification email unless a license is purchased. You will therefore be unable to access any of the resources or practices assessments online if you do not purchase a licence.
Why can I no longer access SN@P for free?
Answer
- SN@P was originally funded by NHS Health Education England. They paid for the initial set up of the resource.
- In 2017 Health Education England North West had their budgets cut and needed to make savings across a number of activities. Their vision for SN@P was that it would become self-sustaining. That licence fees would be charged to cover the ongoing running and development of the resource.
- The resource is now running through the Health and Education Co-operative ltd (a consortia of north west universities).
How do I check if my educational institute or employer is already paying for my access?
Answer
- If you are an existing student within a university, please check with your academic link tutor or numeracy co-ordinator. Ask if the organisation has a SN@P licence.
- If you are an NHS Employee, please check with your Line Manager and/or Clinical Skills department.
- It is very important that you check with your tutor or line manager if they have a corporate licence as no refunds will be given to individually purchased licences.
How will I know if my payment has been accepted?

Answer

You will receive a confirmation email as proof of your payment and will also gain immediate access to your online SN@P account.
How do I remove my details from SN@P?

Answer

If you no longer wish to receive communications from us, please send an email to info@snap-ae.com requesting that your details are removed from our database.
If I buy a license can I get a refund?
Answer
- Refunds are only issued if there is clear evidence of system mal-function preventing your use of what has been paid for.
- No refunds are issued for licenses purchased in error.
Will I have to pay for tutorials?
Answer
- Yes, tutorials will be a feature you can pay for once you have access to your SN@P account and will be an additional cost to your general licence.
- Tutorials are not included in the fee of a standard individual licence.
Can I buy a licence to access SN@P on my mobile phone?

Answer

SN@P resources are fully mobile responsive and can therefore be accessed via mobile, tablet, laptop or PC once a license is purchased.
Do I have to pay extra for user/customer support?
Answer
- System administration support is included in the license price and is in place to ensure you have no account access problems.
- To access support you need to submit a support request (click here)

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