SN@P Assessment & Education

Can I create my own assessments as a user?

Answer

Yes, click on My Assessments, then click on Create Practice Assessment. From here you will be able to create a custom assessment. You can customise parameters such as difficulty level, question type, number of questions, etc.
I forgot my SN@P password, how do I recover my password?

Answer

Please visit the forgot password page, you will need to access your email account to receive a change password link
Reset Your Password
Who approves my registration request once I have registered?

Answer

Your Organisation SN@P lead/administrator will approve your registration request. You can email the SNAP team to see who your SNAP lead is if you are not sure.
Where is the SN@P server located?

Answer

All SN@P resources are hosted by Amazon Web Services (AWS) in their London data centres. AWS are the industry leader in cloud computing.
Can I access my SN@P account on my mobile phone or tablet?

Answer

Yes, the SN@P software is mobile compatible and will therefore work on any device which has an internet connection.
Who do I contact if I have a technical problem or would like more information regarding SN@P?

Answer

Queries can be directed to response team via email at info@snap-ae.com - We aim to respond within 24 hours.
Has the SN@P content being created against any national standards?

Answer

Yes, all clinical and general SN@P content within the assessment and education platforms have been developed in line with current standards of clinical practice and education. It is also mapped against national education frameworks and the most recent NICE guidelines.
What do the different clinical / general levels mean and what level applies to me?

Answer
How do I book a tutorial via SN@P Education?

Answer

You can book yourself on to one of the e-tutorials through clicking on the 'Book E-Tutoring Session' button which can be found in the SN@P Education section of your registered account. You must be registered for a SN@P account to book a tutorial. Please note, there may be a fee for tutorials if your organisation has not purchased our tutorial package.
Are there any training sessions available to become more familiar with the software?

Answer

SN@P primarily relies on online training material and videos backed up with a dedicated support team. However, face to face system training within your organisation can be booked via the SN@P Service help desk via emailing info@snap-ae.com . The SN@P team also facilitate regional workshop and refresher sessions throughout each academic year across the UK. For further information regarding upcoming sessions within your region please access the 'calendar events' section within your account.
Are there any restrictions to where I can access my SN@P account?

Answer

You can access SN@P from any internet enabled device including smartphones and tablets, but some organisations may have a firewall that blocks access to unknown websites. If you are experiencing problems connecting, please let us know so that we can contact your organisation.
How do I suggest a new feature for SN@P that I think would help me and other learners?

Answer

We welcome feedback from all of our users so please send feature requests and suggestions to our SN@P Services team at info@snap-ae.com
Can SN@P Administrators add their own numerical questions to SN@P Assessment?

Answer

Yes, we respect that you may have specific clinical questions that you would like to add to the summative assessments within the SN@P infrastructure. You can add questions to your own SN@P Administrator account for use within your own organisation only, or contact the SN@P team to discuss how the questions may be used across all SN@P user organisations.

Frequently Asked Questions

Feedback