Privacy & GDPR Policy


This Privacy Policy is to clarify any personal data we collect from you, or that you provide to SN@P. Please read this privacy policy carefully to understand our views and practices regarding the personal data we collect and how we will treat it.

This policy describes how this personal data must be collected, handled and stored to meet the company’s data protection standards - and to comply with GDPR.

This data protection policy ensures SN@P:

  • Complies with GDPR and follows good practice
  • Protects the rights of staff, customers and partners
  • Is open about how it stores and processes individuals' data
  • Protects itself from the risks of a data breach

Contacting our Data Protection Officer

If you have any queries relating to how we handle your personal information, you can contact our data protection officer:
By Email:
By Post: SN@P Data Protection Officer, 5 Abbey St, Carlisle, CA3 8TX

Using The SN@P Website

If you use the SN@P website, we will ask you to provide personal information in order that you can register for an account and use our services. You will also be asked to accept our terms and conditions.
When a user registers with SN@P, they must provide their full name, email address and the organisation/university/trust they work for and phone number (optional field).

Technical Information

By recording technical information it allows us to troubleshoot user issues in a more targeted way. We record the following technical information when you login to SN@P:

  • Device information (e.g. smart phone, PC, tablet)
  • Browser (e.g. Firefox, Chrome, Internet Explorer)
  • Platform and operating system

We use Google Analytics, through this product we record the following information:

  • Page views
  • Time on page
  • Page interactions
  • Page bounces


The SN@P website uses cookies to provide users with a custom experience and to improve the user experience. By using our website you agree to the use of cookies.

You are not obliged to accept cookies and you can alter your internet browser settings to block cookies. By disabling cookies, certain parts of the SN@P site, including any section behind the login screen gill not be available. We use the following cookies:

Cookie Name Purpose
PHPSESSID Created by the web server, this is required to identify a user's session
_ga, _gid, _gat Set by Google Analytics, these cookies enable us to track site visitor behaviour.

Your rights

At any time you can request information from us relating to your personal information.


Full Organisation Privacy Policy

For full organisational Privacy Policy please click here